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Customer support

How can we help?

Find quick answers about accounts, provider connections, spend data, privacy, and billing. If the answer is not here, contact the operator directly.

Last updated: 22 July 2026

Email support

Send account and product questions to the operator.

support [at] spendly.team

Getting started

What does Spendly do?

Spendly brings AI-provider usage into one financial view and attributes spend to providers, models, employees, and projects. It also supports budgets, alerts, reports, and actionable recommendations.

Who is Spendly for?

Spendly is designed for professional teams and businesses, especially agencies, studios, production teams, and startups using several AI providers.

Can I try it before paying?

Yes. Every plan starts with a 7-day trial and no card is required. You can also open the public demo first: it uses synthetic employees, projects, and transactions.

Providers and spend data

Which providers can I connect?

Available connections are shown inside the Employees and provider-account flow. Support differs by provider because each API exposes different usage and billing information.

Does Spendly store my provider API keys?

Credentials supplied for an integration are encrypted at rest and used only for the requested provider connection. Use read-only or least-privilege credentials whenever the provider supports them.

Why can Spendly differ from a provider invoice?

Some providers expose credits, tokens, generated seconds, or incomplete historical prices rather than final invoice lines. Spendly labels estimates where appropriate; the provider invoice remains the final billing source.

How often does data synchronise?

You can trigger synchronisation from the dashboard. Frequency and history depend on the provider API, its rate limits, and the credentials supplied.

Teams, projects, and privacy

Can I assign costs to employees and projects?

Yes. Spendly supports employee ownership, project budgets, selected provider accounts, period-based attribution, and manual allocation. Ambiguous transactions are left unallocated rather than silently counted twice.

Who can see workspace data?

Access depends on the workspace role. Owners and administrators manage the workspace; members and viewers receive more limited access. The Spendly API validates every signed-in identity and enforces workspace permissions on the server.

Can I export or delete my data?

Spendly includes CSV and PDF exports. For account deletion, provider disconnection, or a privacy request, email support from the account address so ownership can be verified.

Billing and account access

How will subscriptions work?

The price, billing period, taxes, trial, and renewal terms will be shown before checkout. Stripe will be the primary payment processor, with Link, Apple Pay, and Google Pay shown where available.

What happens when a trial or subscription ends?

The intended behaviour is to stop new synchronisation and editing while preserving read-only access, billing controls, exports, and data-deletion options.

How do I cancel?

Once billing is live, subscriptions can be cancelled from the billing portal or by contacting support. Cancellation prevents the next renewal and normally takes effect after the current paid period.

Still need help?

Email support [at] spendly.team with the workspace email, provider name, and a short description. Do not send passwords, full API keys, or payment-card details.

Report security issues to security [at] spendly.team and send billing questions to billing [at] spendly.team.